Getting out of my minivan about a month ago my brand new iPhone 6 fell out of my zip up sweater pocket and hit the ground. A few cracks on the face were present at the top right, bottom left and bottom right corners. Nothing was wrong with the phone. Everything worked as advertised. Until I decided to see about replacing the screen. I took it to the Apple Store in Pentagon City Mall in Alexandria, where I was told it would be $109 to fix the screen because I didn’t have Apple Care+. The cost with apple care+ is $79. So I said ok fine. $109 to get an OEM screen is a hell of a deal! I ah e replaced screens for friends over the years from the original iPhone all the way to the 5s. I know how it works and what the pit falls are of fixing a phone. You could damage the cables inside, if you are a retard with large fingers trying to manhandle the components but if you take your time and go slow, as you would expect an Apple Store repair person to do, you will not cause any damage and repair the phone quickly. The evolution of the insides of the iPhone is something of a marvel. The first phone screens had to be pried off using a suction cup. Then the 4/5 series came out and the back slid off and you had to remove all of the inside components to then remove the screen, very tedious with all the tiny screws. Now again apple is back to suction cupping off the screen. This time however you have to be care of the two cables near the top of the display and also the finger print scanner with the home button. The home button is unique to each iPhone. If you don’t remove it and replace it on the new screen it won’t work. So, back to the story of how apple stole $190 from me. When they took my phone they said it would be 2 hours before I could have it back. In actuality they could’ve just spent five minutes replacing my old screen with a new one and brought that out and told me they “couldn’t get it to calibrate!” Whatever the fuck that means. But, now I owed them $299+tax for a new phone! What the fuck are you talking about?!? I asked the stupid ass retard in the red shirt who thinks they are ultra cool and hip because apple gave them a minimum wage job to steal money from people. They said sorry we wish we could help but that they couldn’t fix it.
The funny thing is, I never signed any agreement with apple, that if they broke or damaged my phone I would be liable for the $299! So I called corporate HQ in Cupertino, and talked with Ryan! A real winner Ryan is by the way(said with heavy loathing sarcasm)! Here is his contact info:
Ryan Blagrave
rblagrave@apple.com
877-388-0879 ext1100335
After explaining the situation to him, he said he would call the store and find out what was going on and that he would call me back in an hour or so. Wrong! Three days later he calls me and tells me the same fucking thing that the store told me! Then says he wants to compensate me for my trouble and give me a cheap ass Apple iPhone cover! What kind of wormlips weasel says that? “Oh, we stole your money and we’d like to offer you a cheap piece of plastic for the hard earned money you make defending our freedom…” That’s right Ryan, you puss, unlike you who steals like a thief in the night, I stand the watch to make sure fucks like you can sleep at night with one thumb in your mouth and the other one up your ass! You are welcome!
Ryan says that the store has its own business operation and that at apple corporate they can’t over turn any decision made by the store. Oh and the store manager is another fucking worm named Mike! I watched Mike talk down to another customer seconds before coming over to talk to me, and when the customer left, Mike made faces at the employees of this wretched store as if to say the customer was stupid and didn’t know what he was talking about…guess the product…that’s right another iPhone!
Although I love America and the business that make America strong, this type of robbery is bullshit. I think I should’ve called the police at that point and filed a case against that store for breaking my fully functional phone. Maybe I will….
Here’s to you Apple, may Steve Jobs rest in peace and that new guy running this company into the ground get fired! I guess I’ll have to switch to Microshaft!
Rob
The Apple Corporation Steals my money!
