It’s 0613 this morning when I went through the drive thru at the DD in Mechanicsville, MD. I decided not to drink the last Dt Pepsi in our refrigerator so the wife would have one when she woke up. So I decide to go through DD….mistake! I pull up to the speaker, two cars are ahead of me in line, and the worker says “how can I help you?” I said “can I have a #9 with bacon and a half sweet, ha……” She breaks in while I am ordering “Can you hang on a minute I’m not ready!”
WHY? WHY THE FUCK DID YOU SAY “how can I help you?” Obviously you didn’t mean it! So I wait….20…19…18…17….16……..3…2…1. And nothing. So I just drove off. For 20 seconds I sat there waiting for what? You said can I help you, then you cut me off, then you don’t talk to me. Is that good customer service? Is that how people communicate with each other? We ask a question then don’t want to know the answer then don’t talk? Thanks DD for nothing! Except for hiring people then not training them on customer service basics…like talking!! Had she been busy helping someone that is awesome I can understand that, I’m not an asshole. 20 seconds seems like no time at all to wait and it’s not, except in a fast food drive thru line!! Next time you go through a drive thru, I challenge you to start the conversation then wait 20 seconds and see what happens from their end!
Dunkin Donuts sucks!
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